Website NAPSA
National Pensions Scheme Authority
Job Description
Resolve anomalies on the member and employer register as well as irregularities on member/employer contributions accounts to support compliance enforcement and payment of benefits in zero days.
Job Title: Project Associate – Data Cleanup
Job Grade: NC 06
Job Type: Contract
No. of Positions: 165
Contract Period: 3 Years
Key Responsibilities
- Reconcile unbalanced and misposted payments/returns to accurately update employer and member contribution records.
- Engage all employers with unposted, unbalanced Returns including unpaid periods and ensure that they upload returns in order to close any gaps in members’ contributions records.
- Retrieve or reconstruct and post/upload all unposted, unbalanced and unpaid returns for accounts/periods that employers are unable to file.
- Timely escalate to a superior, unresponsive employers in respect of the request for them to upload returns and/or provide information for further action.
- Resolve stray/multiple and missing contributions service requests as well as any other internal or external queries to facilitate the updating of employer and member accounts and payment of benefits.
- Identify and receipt all unallocated EFT and RTGS transactions in order to update records.
- Resolve shared NRC/duplicate registrations, provisional registrations and other anomalies on the member and employer register.
- Update missing KYC details on employer and member accounts.
- Provide end-of-day updates to superiors on the status of assigned tasks and highlights on challenges encountered in the execution of duties as well as initiatives for enhancing performance.
- Any other duties incidental to the role or as assigned by supervisor(s).
Minimum Qualifications
- Grade 12 Certificate with 5 ‘O’ levels with credit or better including Mathematics and English
- Diploma in Business Administration/Finance/Accounting/Social Sciences or equivalent
Minimum Experience Required
- At least one (1) year of relevant experience in the maintenance of member/employer contributions and KYC (Know Your Customer) records preferably in the public sector pension industry.