Website Zambia National Building Society - ZNBS
Financial institution
Zambia National Building Society (ZNBS) is looking for Fifty (50) energetic, results-driven, and customer-focused individuals to join our growing team as Direct Sales Agents under the Banking & Mortgages Directorate.
These positions will be based in the following locations:
LUSAKA, KABWE, NDOLA, KITWE, MUFULIRA, CHINGOLA, CHILILABOMBWE AND SOLWEZI.
WHAT IS THE JOB PURPOSE FOR THIS JOB?
To acquire and grow the customer base by proactively marketing and selling ZNBS financial products including Current and Savings Accounts, Mortgages, Unsecured Loans and other relevant offerings. The role contributes to the Society’s growth strategy by cultivating profitable Consumer and Corporate Banking relationships in designated market segments.
WHAT ARE THE DUTIES AND RESPONSIBILITIES FOR THIS JOB?
Sales Execution
- Market and sell ZNBS products directly to customers through field sales, referrals, and campaigns.
- Achieve assigned sales targets (daily, weekly, monthly) in line with the Performance Framework.
- Conduct product presentations and follow up on sales leads and promotional activities.
Customer Engagement
- Educate potential and existing customers on product features, benefits, and application procedures.
- Provide after-sales support and maintain strong customer relationships to promote satisfaction and retention.
Professional Conduct & Compliance
- Ensure full compliance with KYC, AML, and internal policies during all sales engagements.
- Uphold ZNBS’s ethical standards and maintain professionalism at all times.
Performance & Reporting
- Plan and execute daily sales activities independently with a high degree of accountability.
- Maintain accurate records of sales, leads, and customer interactions.
- Provide regular updates on performance, customer feedback, and market trends to the Sales Manager.
WHAT ARE THE REQUIRED QUALIFICATIONS AND EXPERIENCES FOR THIS JOB?
- A Grade 12 Certificate with five (5) credits including English and Mathematics.
- Minimum of a degree qualification in any field. Business, marketing or finance-related qualifications will be an added advantage.
- Previous experience in sales or customer service is preferred, but not a prerequisite.
WHAT ARE THE REQUIRED COMPETENCES FOR THIS JOB?
- Sales & Marketing Skills
- Customer Service Orientation
- Self-Management & Initiative
- Professional Conduct & Compliance
- Digital & Reporting Skills
- Team & Adaptability
HOW CAN YOU APPLY FOR THIS JOB?
Well, if you meet the job requirements as highlighted above and are passionate about sales and customer service, give it a try and apply now!
Send your application letter, detailed CV/Resume, copies of your academic and professional qualifications, and three traceable referees using the email link on the APPLY FOR JOB button.
In your application, clearly indicate in the Email Subject Line: Application – DSA – [Preferred Town]
Please enure that you apply on or before Friday, 18th July 2025
Kindly note that only shortlisted candidates will be contacted.